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Frequently Asked Questions

  • When will my order arrive?
    All our items are made to order you should check our home page for current turnaround times as these are subject to change during busy periods. Please note, this dispatch date is dependent on you promptly responding to any communication from Dotty Daydreams, such as to approve an embroidery proof. Failure to do so may impact on our ability to meet the originally specified timeframe. Turnaround times do not include delivery times. We can only guarantee dispatch dates and NOT delivery dates. We cannot be responsible for any delays once your parcel leaves us. Please ensure you leave enough time for delivery when ordering. Please contact us when your item is 10 working days late.
  • What size should I order?
    We include a size guide on each of our listings. For best results measure an item of clothing similar to that required and compare to size chart. As items are personalised and made to order we are unable to offer refunds/exchanges on items that don’t fit. PJs are true to size and are a classic fit (not skinny fit). PJs are long sleeves and legs (unless choosing the shortie option which are shorts and T Shirt). Choosing the right size: If you measure child from waist to ankle (or a pair of PJ bottoms that fit) and pick the size that best suits. Bodysuits: Please check against the size chart in picture gallery in the listing, we use Babidu Bodysuits and although Babidu state that their bodysuits are true to size, they are a slimmer fit that regular vests so for this reason some customers like to size up. T Shirts and Sweatshirts are true to size however if you would like an oversize look, we suggest sizing up. (Please see size chart on listing and compare measurements to a T shirt/sweatshirt that already fits) Babygro’s are true to size. Please see size chart on listing. Bloomers are a relaxed fit with elasticated waist and legs. They are true to size but are designed to be quite generous to give a balloon effect. If you are unsure, we recommend sizing up as they look good bigger rather than smaller.
  • What will longer names look like?
    With embroidered items we can be restricted with sizing dependant on the item size/style. This means that longer names (6 letters+) or quotes may be made smaller to fit.
  • Can I change my personalisation once ordered?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Do you take custom orders?
    Yes, we take custom orders. Please contact either through DMs on Instagram or Facebook or via email: to discuss.
  • Can I combine postage costs on multiple orders?
    Unfortunately, this is not something that we offer. Orders placed close to each other will still need separate postage payments to be made.
  • Can I fast track my order?
    Yes, there is an option at checkout to Rush Your Order. This cuts down turnaround time and upgrades postage to express delivery.
  • What’s the difference between turnaround time and delivery times?
    Turnaround time is the tie it takes our small business to design, make and wrap you order. Current turnaround times are displayed on the home page of our website. This is a guide; your item may get sent sooner but please allow this time as a guide. Delivery time is the time the item takes to arrive to you once it has been dispatched. We cannot be responsible for any delays once your parcel leaves us. Please ensure you leave enough time for delivery when ordering. Please contact us if/when your item is 10 working days late.
  • Can I send my item as a gift directly to the recipient?
    Many of our orders are gifts so we do not include invoices in the parcel. All items are packaged in tissue paper and in a box with a Dotty Daydreams Thank You Card. If you would also like to add a gift note, please leave us a message in the personalisation box and we can add this in for you.
  • What happens if I am not in to receive the order?
    If the driver/ Postman does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date. If they are unable to contact you at all, the entire delivery will be returned to us. In this case you will need to pay for the goods to be redelivered again.
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