Cancellation & Returns Policy

WE DO NOT OFFER REFUNDS, EXCHANGES OR RETURNS​​​​

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Cancellations:  We gladly accept cancellations.  Please contact us within 2 hours of purchase.  

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Faulty Items: We recommend that our customers inspect their items upon delivery. Please contact us within 7 days of receipt to inform us of any errors or faults.  Items must be returned to us within 14 days of delivery and a replacement will be sent once we receive them.  A return postage cost of up to £4.00 will be refunded.  We are not responsible for any issues following incorrect care for your garments, please be aware The Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer’s specification”.

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Returns:  Unfortunately as items are made to order and personalised we do not accept returns or exchanges but please contact us if you have a problem with your order.  It is the customers responsibility to check size charts before ordering as refunds/exchanges cannot be given for items that are too big/small.

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Please note that we can only guarantee dispatch dates and not delivery dates as this is out of our control.  Please ensure you leave enough time for turnaround time and delivery time when placing your order as refunds cannot be given for items that do not arrive on time.  (Current turnaround times are displayed on our home page)

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Contact:  

Email:  Sales@dottydaydreams.co.uk

Tel:  07773 815662

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