Cancellation & Returns Policy

Cancellations:  We gladly accept cancellations.  Please contact us within 24hours of purchase.

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Returns:  Unfortunately as items are made to order and personalised we do not accept returns or exchanges but please contact us if you have a problem with your order.

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Please note that we can only guarantee dispatch dates and not delivery dates as this is out of our control.  Please ensure you leave enough time for turnaround time and delivery time when placing your order as refunds cannot be given for items that do not arrive on time.  (Current turnaround times are displayed on our home page)

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Contact:  

Email:  Sales@dottydaydreams.co.uk

Tel:  07773 815662

Address:  Bramleys, Epping Road, Ongar, CM5 0BD